Mystery Shopping

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Mystery Shopping

Mystery Shopping from 4 StarServices. This service is provided by JHA member "4 StarServices, as detailed below.

Take the Mystery out of Mystery Shopping and Ensure Your People are Focused on the Key Issues

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Mystery Shopping is an effective way of ensuring your Front Line Teams are providing the levels of customer service you THINK they are delivering - which is why the JHA has pleasure in introducing new Partner, 4 StarServices, headed by Claire Boscq-Scott.

4 StarServices is based locally in Jersey and can provide the local knowledge which UK Mystery Shopping companies often lack; the services provided by Claire and her growing team in Guernsey and the Isle of Man, are also more cost-effective as expensive travel costs from the UK do not have to be paid.

Used as the solution to a number of business issues, Mystery Shopping can:
Assess one's own service response times, standards and performance;
Monitor the response times, standards and pricing of competitors;
Identify own company's training needs and sales opportunities;
Provide data to reinforce and support incentive-based reward systems; and
Enforce employee integrity and compliance with policies / regulations.

It is not always easy to TRULY evaluate the service delivery aspects of one's own operations without outside help, which is why Mystery Shopping is so popular. Using a professional set of techniques, the 4 Star Services team provides a fully
comprehensive mystery shopping service to a wide range of businesses for clients who wish to monitor service performance and delivery, operations, facilities and product delivery.

Following the mystery shopping visit you will be able to access the results on the Web-Host system, with a numerous charts and reports.

But the service just doesn't stop there, Claire can also facilitate meetings, create action plans, recommend and suggest the next steps for you to form the basis for a Continuous Customer Service Improvement Programme.

For more information contact....

Claire Boscq-Scott
4STAR SERVICES
Mobile: 07797 828950
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Visit: www.cbs4starservices.com