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2010 Hospitality Training ProgrammeAvailable to employers and employees of the Hospitality, Tourism, Leisure and Travel Industry.The JHA runs the following one day courses:
We have already trained nearly 3000 hospitality employees in Jersey. The fees will include all course materials, examination fees, certificates, morning refreshments, lunch and afternoon refreshments. Each course will be offered at a subsided rate of £50 per delegate which must be paid as a non-refundable payment on registration. Please contact Angela Hodnett by e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it for further information.  2010 Training Booking Form (22.5 kB)Effective Up-sellingThe 'Effective Up-selling' Training Programme has been developed by Tourism South East and is designed to enable participants to develop the skills to up-sell products and services successfully and to maximise sales revenue. We are organising training programmes on Monday 21st and Monday 28th June. The course has been designed for personnel working in tourism, leisure, hospitality and related industry sectors whose role involves selling products and services to customers. It is particularly relevant in difficult trading times when businesses need to be able to maximise opportunities with existing clients as well as new ones. The course has been specially priced for JHA members at £75 per person, the basic outline of the 1-day training programme covers: 1. Introduction - The role of up-selling 2. Understanding the Sales Triangle 3. Mapping the Customer Journey 4. Generating Positive Emotions 5. Making the Sale If you would like a booking form, please e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 721421. Effective Selling Booking Form (18.5 kB) |