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The Team

The Team

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Tim Hubert

Chair

Managing Director – Liberation Wholesale Drinks and Liberation Brewing Co

Tim has worked in the supply side of the hospitality business for 40 years, firstly with JJ Le Sueur Ltd with food and drinks and for the last nine years with the Liberation Group, running the Wholesale Drinks, Brewery and Tobacco business.  As a Jerseyman he is passionate about the success of the island in general and especially the hospitality industry. He will aim to oversee the JHA with pride in knowing that we have fantastic venues of all kinds and together we can make a serious contribution to the island.

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Alex Dolan

Vice Chair

Business Development Manager Dolan Hotels

Alex has had a passion for the industry from a young age and first started in the industry at the age of 13 helping as a porter in the Somerville Hotel. After gaining some experience working in local bars and restaurants, Alex went on to gain a Bachelor of Science in International Hospitality Management with a specialisation in Entrepreneurship from ‘L’Ecole Hoteliere de Lausanne’ in Switzerland. During this time he also worked as a Junior Footman for H.M’s Royal Household and Trainee Director of Food & Beverage at the Hotel Martinez in Cannes and after graduation, he was given a position on Hyatt’s Corporate Leadership Program in Paris before returning to work for the family business in 2013. Since then he has worked almost every position in the business before becoming Business Development Manager for the Dolan Group where his role generally consists of asking the question ‘how can we do this better?’

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Alex Langley

Honorary Treasurer

Alex is a Director at Grant Thornton and heads the Audit team in Jersey.  He has a portfolio of audit clients that include a wide range of Jersey based organisations and businesses. A significant proportion of his portfolio are entities regulated by the Jersey Financial Service Commission and includes fund and investment managers, investment companies and trust companies. Alex also is experienced in providing services to structures used by transnational companies.

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Fiona Kerley

Immediate Past President

Managing Director of the Ommaroo Hotel 

Born and educated in Jersey until the age of 11, continued education in the UK, following A Levels studied at the University of the West of England (UWE) graduating with a BA Hons in Modern Languages & European Studies.

Returning to Jersey after university Fiona worked for PriceWaterHouse Coopers (now known as PWC) working in audit & assurance  followed by working in Trust at Royal Bank of Canada  (RBC)  and gaining  her ACA qualification. During a  career break whilst starting a family, Fiona became more involved with the running of the Ommaroo Hotel. Fiona is the fourth generation of her family to be involved with the hotel and now oversees the running of the hotel as Managing Director.

Fiona was appointed President of the Hospitality Association in March 2017 and also sits  on the Transport & Tourism Committee for the Chamber of Commerce.

Fiona is  married with 3 young children, and a dog and enjoys spending time  walking, swimming and playing tennis

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Natalie Duffy

Committee Member

Managing Director, Salty Dog Bar & Bistro 

Born and educated in Jersey, Natalie has been involved with all aspects of Tourism and Hospitality for most of her career and has a wide range of experience, particularly in the restaurant sector.  Coming from a family with roots in entertainment she gained experience working in the family business The Fantastic Tropical Gardens during the 1980’s as well as taking a post as holiday rep’ for Modern Hotels and Fort Rent a Car.

As Managing Director of one of Jersey’s most popular eateries, she oversees the operations of the St. Aubin based business and is responsible for the management of finances, personnel & human resources, advertising, marketing & PR, training, I.T, communications, office administration and even maintenance, as well as the occasional hosting shift front of house!

In addition Natalie is involved with her sister company (another leg of the family business) El Tico Beach Cantina and in this role she is responsible for personnel, training, customer service and event coordination.

As well as her commitment to the JHA she is part of the St. Aubin’s Traders Association (SATA) and sits on the Board for The Tourism Development Fund and the Whiteley Association.

Andrew Baird

Committee Member

Executive Chef, Longueville Manor Hotel

Andrew has been Executive Chef at Longueville Manor since 1990 and continues to be passionate about food and more importantly local Jersey produce.

A keen fisherman, (he has published a book about seafood from the islands)  as well as over seeing a busy and thriving kitchen garden in the grounds of the hotel, his menu’s present all that is best in food with each season.

The hotel is a long standing member of the Relais & Chateaux, which means that Andrew regularly meets up and keeps up to date with his peers and all that is new in the world of fine dinning.

Andrew is keen to support and encourage future talent in the industry and works closely with the Culinary Arts Team at Highlands College and has mentored and trained many young chefs that at now successful in their own right.

 

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Martin Mitchell

Commitee Member

General Manager at Valley Foods,

Martin has a wide expertise in the hospitality industry and supply chain, his passion for supporting local businesses with the best supplies from fresh food to cleaning products is essential for our committee.

The business started out as a food wholesaler with one van and the owner doing trips back and forth to the UK. Valley Foods was already ahead of its time when it became the exclusive distributor of concentrated juice machines for the hotel trade, developing an important niche market at the time.

Ian Gray

Committee Member

Finance Director, Seymour Hotels

Ian joined Seymour Hotels as Finance Director in 2009 prior to which he held senior positions in the finance and retail sectors in Jersey.  He is an FCA and a non-executive director of Visit Jersey.

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Claire Reynard

Committee Member

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David Cameron

Committee Member

Executive Chef, Muddy Duck

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Claire Boscq

Chief Executive Officer

Originally from France, Claire started her working life in the hospitality industry, working at the Epcot Centre in Disney World Florida. Moving to Jersey in 2000, Claire ran the St Brelade’s Bay Hotel, then opened the refurbished Royal Yacht. She also worked at the L’Horizon Hotel and Spa before setting up her own business in 2009, The Busy Queen Bee, which was the only pan-island Mystery Shopping company, inspiring businesses to deliver exceptional customer experiences.

Claire’s mission has always been to inspire global businesses to thrive by delivering exceptional customer experience. To achieve this, she teaches them to bring more care into what they do, think about enhancing their environments, and measuring and improving employees’ performances to drive customer loyalty.

She has three decades of expertise in Mystery Shopping and Customer Service, and is an authority on Customer Experience (CX).

She is a keynote speaker, consultant & trainer specialising in retail and hospitality.

Among her many achievements in business, Claire was named the No. 3 Global Customer Service Guru, was also recognised as a UK Top 20 CX Influencer and as a CX Thought Leader in 2020.

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