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The importance of training

The JHA encourages all sectors within the Hospitality and Tourism Industry in Jersey to invest regularly in training for their staff.  Good training plans should focus not only on technical skills but also product knowledge and customer service whilst always encouraging progression and supporting development for future careers.

We work with Skills Jersey developing short, intense “quick fix” courses to cover the basics to improve the overall performance of your teams and keep our standards of service high as well as with the Education Department at Universiy College to develop pathways into further education directly supporitng the hospitality industry in Jersey.

Training Providers


Channel Islands Training & Development are currently offering a 25% discount on all their soft skills open programmes to JHA members. You can find their list of courses below


Programmes include titles such as Exceptional Customer Service and Telephone Skills, Written Communications, Supervisory Skills, Finance for Non Financial Managers, Time Management, Coaching & Mentoring Skills to name but a few and all include hospitality industry examples.

Please email mail@citd.co.uk for comprehensive outlines and dates and quote “JHA” to obtain your member’s discount.

Highlands College, Culinary Arts and the Academy Restaurant 

The JHA work closely with the Culinary Arts Team at Highlands College to provide feedback and help design courses that are available both on a Full-time and Part-time basis.  Courses are tailored for both students entering higher education as well as offering a range of part time industry support courses.

For more information follow the links below or contact Eileen  Buicke-Kelly on (01534) 608608.


Hospitality Management Apprenticeship is a fully funded scheme open to anyone currently working in a supervisory role in any hospitality business, whether cafe, restaurant, hotel or attraction.  For more details or an application form please call Natalie at Trackers on (01534) 449186


Social Security provides a range of training courses for local businesses to help companies promote, recruit or retain employees with Entitled or Entitled for Work residential status. This subsidised training has been paid for by the money raised from the Business Licensing fee for Registered permissions, introduced in November 2017.

Courses such as Excell skills for chefs, rota planning and management, coaching for supervisors and team leaders, management programs for middle and senior managers and social media, digital media all feature on the programme.

For information on the next round of courses follow the link below or contact Peter Gough on (01534) 448938


The Department for Environmental Health organises regular FREE short morning BREAKFAST BITE sessions which provide information on subjects ranging from food hygiene, allergies, safety in the kitchen and other useful hospitality and catering related topics.

For informatoin on the next round or courses follow the link below or contact Caroline Maffia on (01534) 445807


As we return to ‘business as normal’, it is clear that many of us have been away from the normal everyday tasks of providing services to our customers for some time. In some cases that could be as far back as last season.  

To help you get back into the swing of things, we held five online webinars run by Claire Boscq-Scott, The Busy Queen Bee.  

Claire has over 25 years of experience in the industry and passed on her wealth of knowledge in these essential sessions designed to brush up our skillset.

Not everyone was able to make the free online course, so we have reproduced each of the sessions with Claire here

1.  Who are our customers?


2.  Team work – understand yourself to understand others.


3.  The importance of Rapport Building.


4.  Developing and delivering exceptional experience.


5.  Complaint handling.